Warranty and terms of use

Warranty

Solutions Ecofitt warrants to protect the buyer against any defects in material and workmanship. Solutions Ecofitt will replace any part that it considers defective, provided the product has not been misused, altered or damaged after purchase, including any damage due to the use of tools or harsh chemicals.

Solutions Ecofitt will replace part or product free of charge upon receipt of proof of defect (photo or video); shipping fees are applicable. If product was purchased after May 1, 2018 through the Hydro-Quebec program, shipping fees for replacements will be waived. If the product is no longer in stock, Solutions Ecofitt will replace it with a similar product of the same value. Solutions Ecofitt’s responsibility shall not exceed the original cost of the product.

Products are guaranteed for 10 years from the initial date of purchase. Please keep your receipt as proof of purchase.

If the kit has been provided to you by or if you purchased it through your municipality, contact Solutions Ecofitt to activate the warranty without delay.

Prices

The prices quoted on the Web site exclude shipping, handling costs and applicable taxes.

Delivery

Delivery shall be made through Canada Post or Purolator (without signature) and their regional partners within 10 working days as of date of confirmation of payment. 

Method of payment

Payment can be made online through Stripe (allowing you to pay through your bank account, by credit card or Visa debit card). Payment may also be made by check. For any questions, please contact Solutions Ecofitt at 450 646-7272 or toll-free at 1 855 882-0099.

Order cancellation

To cancel an order, contact Solutions Ecofitt’s customer service within 24 hours following your purchase at 450 646-7272 or toll-free at 1 855 882-0099. You may also contact Solutions Ecofitt by e-mail at solutions@solutionsecofitt.ca.

 

Please quote the order number provided in the e-mail sent to you.