Return policy
Refund policy
Solutions Ecofitt shall reimburse the purchaser all new, unused items in their original packaging within 30 days of receipt of the e-mail confirmation of the order, with electronic proof of purchase. The refund shall be issued in the same form of payment as the original purchase.
The postmark on the package will be considered the return date. Solutions Ecofitt shall not cover the shipping, handling and packaging fees or any other charges.
Exchange policy
Solutions Ecofitt shall exchange all new, unused items in their original packaging within 30 days of receipt of the e-mail confirmation of the order, with electronic proof of purchase. The purchaser shall be refunded the difference between the two products, if applicable. Shipping, handling and packaging fees are not included.
Return instructions
All items to be returned to Solutions Ecofitt must be sent to the following address:
1380, Joliot-Currie St, Local 808, Boucherville, Quebec, J4B 7L9
Customer service hours
Customer service is available from 8:30 a.m. to 4:30 p.m. from Monday to Thursday.